Church Communications: Have the Basics, While Being Clear

Before we talk about communication resources and the like, though, let’s make sure we have the basics down.

Church Communications: Have the Basics, While Being Clear
If you are made aware your email has caused confusion, tension, anger or hurt feelings, follow that up with a phone call. Do not send another email to add to the thread. There is the likelihood that it will probably make things much worse.
Church Communications: Have the Basics, While Being Clear
If you are made aware your email has caused confusion, tension, anger or hurt feelings, follow that up with a phone call. Do not send another email to add to the thread. There is the likelihood that it will probably make things much worse.

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The Basics

I was blessed with the opportunity to study at Lancaster Bible College in Lancaster, Pennsylvania. It was a great experience.

Although my life was and is stressed because of time, family, music and more, I learned a great deal in my Master of Ministry: Leadership Studies Degree. One of the things we studied was communication. Pastor Andy Stanley has a great statement on the power of communication: “Leaders don’t have to be right. They just have to be clear.”

To that end, let’s use this missive to communicate! (get the pun?)

Before we talk about communication resources and the like, though, let’s make sure we have the basics down. Let’s make sure our communication is clear, clear enough to be easily understood. You’ll know it’s understood, when your teams can articulate the information you give. But before we get to all of that, we have to make sure we can perform simple communication.

Before resources, keep the following in mind:

Email

I am a huge emailer. I love having a “paper” trail. I love being able to cut and paste information into other applications if necessary. But when you are emailing ‘official business,’ meaning work related information, be as succinct as possible. Treat it like a police report: list the facts and not much else. Be courteous, polite, always via a Christian worldview in terms of language and tone. But keep it simple, Sherlock.

For example:

Hello, please contact me about _________________ as soon as you can. We will need to begin planning for this service next week. Thanks.

Phone Call

If you are made aware your email has caused confusion, tension, anger or hurt feelings, follow that up with a phone call. Do not send another email to add to the thread. There is the likelihood that it will probably make things much worse.

As soon as I get an email where I perceive from reading it that someone is upset with me, I usually don’t even read the rest of the email, before I’m quickly dialing their number on my phone. You can never be 100 percent on an email’s tone or inflection; therefore, just pick up the phone, if for no other reason than to confirm everything is alright.


More About Eric Byrd
Eric Byrd has served as Minister of Music or as a Music Worship Leader for over 20 years. He has been on staff at St John Baptist Church since October 2010, overseeing seven choirs, five praise team configurations, many musicians, worship technology, dance and drama teams; he leads over 125 staff and volunteers.
Get in Touch: eric@ericbyrd.com    More by Eric Byrd

Latest Resource

Worship Facilities Magazine, March-April 2018
The March-April 2018 issue of Worship Facilities Magazine offers articles about how to prepare, prevent and respond to church violence, a look into what church management software can do for your church community, and a piece on how a once popular nightclub venue was transitioned to become Shoreline Church's new home.


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